Team lead customer service
Greater Kuala LumpurGrowthFN
...efficient and work with SMEs/QA/Trainers to gather feedback Regarding productivity and quality problems for service improvement. Business Management Responsibilities Work with workforce management tools and business tools to monitor calls and Emails/Chat/Messaging to ensure schedules are achieved Quality Audit, CSAT deep dive, [...]
Jornada laboral: Completa
Industria: Atención al Cliente - Call Center