Bilingual customer service supervisor
LimaLlamapixel Gaming S.A.C
...ensuring root-cause identification and timely resolution; coordinate with Tier 2, Payments, and Product as needed. Analyze team metrics daily (AHT, FCR, CSAT/NPS, QA, adherence, occupancy) and implement corrective actions to hit targets. Ensure compliance with policies, procedures, knowledge-base content, and quality standards; [...]
Industria: Atención al Cliente - Call Center